Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Listening

Talking to others to convey information effectively.

Speaking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Critical Thinking

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Judgment and Decision Making

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Complex Problem Solving

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Monitoring

Adjusting actions in relation to others' actions.

Coordination

Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Learning

Understanding written sentences and paragraphs in work-related documents.

Reading Comprehension

Managing one's own time and the time of others.

Time Management

Being aware of others' reactions and understanding why they react as they do.

Social Perceptiveness

Watching gauges, dials, or other indicators to make sure a machine is working properly.

Operations Monitoring

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Analysis

Instructing

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Learning Strategies

Actively looking for ways to help people.

Service Orientation

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Systems Evaluation

Communicating effectively in writing as appropriate for the needs of the audience.

Writing

Motivating, developing, and directing people as they work, identifying the best people for the job.

Management of Personnel Resources

Controlling operations of equipment or systems.

Operation and Control

Persuading others to change their minds or behavior.

Persuasion

Determining how money will be spent to get the work done, and accounting for these expenditures.

Management of Financial Resources

Mathematics

Bringing others together and trying to reconcile differences.

Negotiation

Using scientific rules and methods to solve problems.

Science

Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

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